IMPORTANCE OF ONLINE REVIEW and how to REPLY Positive / negative Review ?
IMPORTANCE OF ONLINE REVIEWS⬇️
From a small business to a big brand, reviews are important to all. Why? Because of following reasons:-➡️It act as a recommendation to your potential clients.?
➡️Before making a decision consumers are tend to spend more if there are more of positive reviews.
➡️Before visiting the business physically majority of people rely on its reviews.
➡️It is said that Online Reviews are most influential content on a company website or social media page.
➡️Online ratings speak on your behalf even in Google search.
➡️Reviews act as feedback from your customers and one can know where to improve in the product or services.
➡️In e commerce business reviews influence the most towards a purchase.
❌Do not hesitate in asking for a review from your customers. Positive reviews helps in building online reputation.
✔️One must reply to all kinds of review as well. Whether positive or negative. Check https://www.youthkiawaaz.com/2019/02/how-to-reply-to-a-positive-review-and-negative-review/
Start your review by acknowledging them by name.
Expressing to a positive review demonstrates that you take your customer reviews seriously. Also one should you cannot expect appreciation if you don’t show any yourself.
This will encourage people to write positive reviews for sure.
Start your review by acknowledging them with their first name.
For Example:- (Hello, Shruti)
Your customer is dissatisfied with your product or service and has given a negative review. It is important to apologize them online itself.
Do not get into a quarrel over the review online. Shift it offline and try solving the issue of the client. Even if the client was rude? try taking the conversation offline.
Shruti bubna Fb post
Digital marketing expert
Shruti Bubna is a digital marketer by profession. Along with her full time duties as a professional digital and social media marketeer, she continues to be a student and a learner of this ever evolving field and takes active interest in spreading knowledge and skills of this domain through her writing and speaking engagements.
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