Indian Banks, payment gateways, telecom and online transaction related issues and ways to contact them-

Indian Banks, payment gateways, telecom and online transaction related issues and ways to contact them-

A payment gateway refers back to the front-end era technology reads payment cards and sends customers information to the merchant acquiring financial institution for processing. The payment gateway is an important factor of all of all electronic payment card processing. Payment gateways are offered with various features to help facilitate the electronic payment process for merchants.

Payment gateways are software and servers that transmit transaction information to acquiring banks and responses from issuing banks (such as whether a transaction is approved or declined). Essentially, payment gateways facilitate communication within banks. Security is an integral component of all payment gateways, as sensitive data such as credit card numbers need to be protected from any fraudulent parties. The card associations have created a set of rules and security standards which must be followed by anyone with access to card information including gateways. This set of rules and security standards is called the Payment Card Industry Data Security Standard (PCI-DSS or PCI).

Whenever we place an order it usually completed using “HTTPS” protocol, which securely communicates personal information through the parties involved in the transaction. Many payment providers enable merchants with added options when a cardholder purchases a service or product. Beside from providing the ability for real-time transactions, these providers can help to translate currencies between two parties in different countries, as well as bridge language and payment methods.

Payment gateways usually charge those who use them a per transaction fee. In payment gateways transactions are done in encrypted form so that the transaction done by the costumers should be protected and the information or sensitive information provided must be protected.

There are various issues related to payment gateways as online transactions possess more complex automated processes which involve banks and the payment processers. It also includes the advancement in technology in smartphones, e-wallets, shifting purchase patterns, and demand for cross-border, multi-currency electronic payments which have competition to maintain and increase market share.
If anyone at any point faces any problem related to payment gateway o in online transactions can report it by contacting to the authorised persons through email or through direct contacting via phone call. Following are the different type of payment gateways and related authorised officers contact details such as email address/contact number etc.

Where one can report their issues or can contact for any clarifications-

Nodal officer SBI buddy (in issues related to SBI)-
The Dy General Manager,
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400 021.
Tel: 022-22029456
Fax: 022 22742431
Email- customercare@sbi.co.in
Toll free number: 1800 11 2211, 1800 425 3800
Toll number: 080-26599990
Or visit- www.sbi.co.in/portal/web/customer-care/contact-us#Principal

Nodal officer ICICI bank (issues related to ICICI bank)
ICICI Bank Limited
ICICI Phone Banking Centre, ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally,
Hyderabad – 500032.
Tel: +91-22-33667777
Fax: +91-22-26531122
Toll free number India- 1800 103 8181, 1860 120 7777, 1860 120 3399
Email- care@icicbank.com
headprivatebanking@icicibank.com
Or visit- www.icicibank.com/contact-us/contact-us.page?
www.indiantalk.info/icici-customer-care-email-id-toll-free-numbers/

Bank of India (BOI)
Head Office:
BANK OF INDIA
STAR HOUSE
C – 5, “G” Block,
Bandra Kurla Complex,
Bandra (East),
Mumbai 400 051.
Phone: 022-66684444
Email- PSS.Hotcard@fisglobal.com
ECPSS_BOI_Helpdesk@fnis.com
Toll free numbers- 1800 220 229, 1800 103 1906
Telephone number – (022) – 40919191
Or visit- www.bankofindia.co.in/Details/Helplines
www.bankofindia.co.in/DebitCardfaq

Axis Bank
Mr P Ganesh
Senior Vice President
2nd floor, The Ruby, 9- Senapati Bapat
Marg, Dadar, Mumbai -400028
Contact Details: 080-61865200
Email: pno@axisbank.com
corporateservice@axisbank.com
Or visit- www.axisbank.com/support
www.axisbank.com/noticeboard/customerserviceinformation

Bank of Baroda
Shri R K Singh,
Assistant General Manager,
Regional Office, Pansal Chouraha, Pur Road,
Bhilwara- 311001.
Phone no- 01482-297249
Email- rm.bhilwara@bankofbaroda.com
Or visit – www.bankofbaroda.com/public-information-officers.htm

Kotak Mahindra
Registered Office27 BKC,
C 27, G Block,
Bandra Kurla Complex, Bandra (E),
Mumbai – 400051
Phone- 1860 266 2666, 1860 266 0811
Email- care@kotak.com
customerfirst@kotak.com
Or visit- www.kotak.com/en/customer-service/contact-us/registered-offices.html

Punjab national bank–
Toll Free No. –
1800 180 2222
1800 103 2222
Tolled No. 0120-2490000
Landline: 011-28044907
Email- care@pnb.co.in
cybercrimecell@pnb.co.in
Or visit- www.pnbindia.in/contact-us.html

Canara bank–
Visit- www.canarabank.com/english/complaints/grievances-complaints/

United Bank of India–
Toll free no. – 1800 345 0345
Email- gmne@unitedbank.co.in
Or visit- www.unitedbankofindia.com/english/AboutGenManager.aspx
www.unitedbankofindia.com/English/CustomerCare.aspx

Indusind bank-
Mr Pushpendra Singh Tomar,

IndusInd Bank Ltd,
Regional Office Plot No.7, Ground Floor,
Kwality Business Centre,
M.P. Nagar Zone-II, Bank Street,
Bhopal – 46201
Landline – 0755- 2550288
Mobile – 8823060000
Email: boiblbhop@indusind.com
Or visit- www.indusind.com/content/dam/indusind/PDF/RNO-regional-nodal-officers.pdf
www.indusind.com/important-links/grievance-redressal.html

UCO Bank –
Tava Complex,
Vitthal Market,
E-5 Arera Colony,
Bhopal (M.P)-462016.
Email ID: zo.bhopal@ucobank.co.in
Phone- 0755-4046002,
0755-4046010(Fax)
Or visit- www.customercarephonenumber.in/uco-bank-head-regional-office-address-phone-number-email-website/
PayU-
PayU Payments Private Limited, KVD Towers,
Floor 2, # 7/3, Old Madras Road,
Indira Nagar, Bengaluru-560038
Phone: 080 42842323 / 01
Email- compliance@payu.in
Or visit- www.payubiz.in/contact

payumoney.com
Paytm
Email- cybercell@paytm.com, security@paytm.com
Phone- 0120-4456-456, 0120-4728-728, 0120-4606060, 0120-4880-880
Or visit- paytm.com/offer/customer-care-number/

Billdesk–
Email- support@billdesk.com
billpay@billdesk.com
Or visit- www.billdesk.com/cry.htm
www.billdesk.com/faq_support.htm

Amazon pay–
Toll-free number-1800 3000 9009
Or visit- www.amazon.in/gp/help/customer/display.html
Snap deal-
Phone- +91-92126 92126
Email- help@snapdeal.com
Or visit- www.snapdeal.com/helpcenter/customercare
www.snapdeal.com/help?redirectFrom=footerstrip

Freecharge–
Toll free- 1800-572-7133
Email care@freecharge.com
grievanceofficer@freecharge.com
freecharge.nodal@axisbank.com
Or visit- www.freecharge.in/contactus

Oxygen wallet–
Building No. 77-B,
Sector 17/18 Dividing Road,
Sector 18, Gurugram,
Haryana, India – 122015.
Phone- 9971888888
+91 124 6688333
Email- care@oxigenwallet.com
Or visit- www.oxigenwallet.com/site/contact
www.oxigenwallet.com/customer-protection-policy

SBI ePay–
The Dy General Manager,
Customer Service Department,
State Bank of India,
State Bank Bhavan, 16th Floor
Madam Cama Road,
Mumbai 400 021.
Tel: 022-22029456
Fax: 022 22742431
Email- customercare@sbi.co.in
Toll free number: 1800 11 2211, 1800 425 3800
Toll number: 080-26599990
Or visit- www.sbi.co.in/portal/web/customer-care/customer-care